Last updated: 21/12/2025

At Cartissan (“Cartissan”, “we”, “us”, or “our”), we value your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains how we handle your information when you visit or shop on https://cartissan.com.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Cartissan operates the website https://cartissan.com, an ecommerce platform where customers can browse and purchase products online.

If you wish to contact us regarding privacy or data protection, please use our contact page:
👉 https://cartissan.com/contact/

2. Information We Collect

We collect information to operate our business, provide our services, and improve your experience.

a. Information You Provide to Us

This includes information you provide when you:

  • Create an account

  • Place an order

  • Contact us

  • Leave a comment or review

Such information may include:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details and purchase history

  • Account login details

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and actions taken

  • Approximate location (derived from IP)

  • Cookies and similar tracking technologies

This information helps us secure our site, prevent fraud, and improve performance.

3. Payments

All payments on Cartissan are processed securely through third-party payment providers.
We do not store or process full payment card details on our servers.

Payment providers may collect and process your data according to their own privacy policies.

4. Cookies & Similar Technologies

We use cookies to:

  • Remember your preferences

  • Enable core site functionality

  • Improve performance and user experience

  • Help prevent fraud and abuse

Types of Cookies We Use

  • Essential cookies – required for the website to function

  • Preference cookies – remember your settings

  • Analytics cookies – help us understand how visitors use our site

You can manage or disable cookies through your browser settings, but some features may not function properly.

5. Comments

When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent to help detect spam.

An anonymized hash of your email address may be shared with the Gravatar service. Their privacy policy is available at:
https://automattic.com/privacy/

Once approved, your comment and profile image may be publicly visible.

6. Media Uploads

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Other visitors may be able to download and extract this information from publicly available images.

7. Embedded Content from Third Parties

Some pages may include embedded content (such as videos or images). Embedded content from other websites behaves as if you visited those websites directly.

These third parties may:

  • Collect data about you

  • Use cookies

  • Track your interaction with embedded content

We are not responsible for third-party privacy practices.

8. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Communicate with you about orders or enquiries

  • Provide customer support

  • Improve our website and offerings

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal obligations

9. Who We Share Information With

We may share your information with:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and IT service providers

  • Fraud prevention and security services

We do not sell your personal data.

If you request a password reset, your IP address will be included in the reset email.

10. How Long We Retain Your Information

  • Account data is retained while your account is active

  • Order records are retained for legal, accounting, and tax purposes

  • Comments and reviews may be retained indefinitely

  • Some data may be retained to comply with legal or security obligations

11. Your Rights (UK GDPR)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain processing

  • Request a copy of your data

These rights are subject to legal and operational requirements.

Requests can be made via:
👉 https://cartissan.com/contact/

12. Data Security

We use reasonable technical and organisational measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.